Frequently Asked Questions
Do you have to register for an account to sign a card?
No, registration is only required to create a card and not required to sign a card.
How much does a card cost?
All our cards are a fixed cost and includes unlimited pages and signatures. You can see our pricing page to see our pricing and discounts on buying multiple cards.
How many pages and signatures can I add?
You can add as many pages and signatures as you like. A new page is automatically added once you add a signature to the last page.
Is there a limit to the number of people who can sign a card?
An unlimited number of people can sign your card! We support unlimited signatures and pages - pages will be added automatically as the number of signatures grows
How long is the card available?
The card will be available online for at least one year from the delivery date (this covers us incase we hit storage limits, but in reality the card will probably be available forever). You can download the card as a PDF if you’d like to keep it longer.
Are cards I create private?
After paying for the card we generate a unique share URL which is not searchable but can be shared with people to access the card. There are billions of possible share URLS so it is unlikely anyone will guess it, but if you need to get it changed because it's been shared with the wrong people then get in touch with us and we'll be happy to change it for you.
Can I use my own design?
Yes, we are working on improving this feature, but for now you can create a new card using this link and then use the "Add message" and "Add image" buttons to upload and edit your design.
How do I share my card so others can sign?
After paying for your card you will be given a shareable link so that your friends/colleagues can sign. You can find this in your account page by clicking on the "sign and share" button next to the relevant card. This will take you to the share page url which you can then share with anyone you would like to sign the card.
How do I change or reset my password?
To change your password enter your email on the reset password page. You can use the same link if you've forgotten your password.
How do I change my email address?
You can change your email by going to your account page and selecting the profile tab. You can then change your email address on that page.
How do I logout of my account?
Editing a Card
How can I fix an overlapping signature?
Signature that overlap can be moved either by the person that created the signature or the card creator. To move a signature either double click on it then drag it, or find the signature on the right (bottom on mobile) panel and select it. After dragging it to the correct place you can then save the signature to update it. You can also move the signature to a different page by changing pages while in edit mode.
How can I delete a signature?
If you or someone else has created a signature by mistake you can delete it by selecting the delete icon next to the signature from the signatures panel, then confirming your decision in the alert that opens. Anyone can delete their own signatures and card creators can delete all signatures (make sure you’re logged in).
How can view or edit the card recipient or delivery date?
You can edit all of the card details including front cover, recipient and delivery date by opening up the share page of your card, then clicking the "edit card details" button. You'll need to be logged into your account to see this button.
How can I insert or remove a blank page in the middle of my card?
You can insert a blank page by clicking the current page indicator below the card (e.g. Page 1 of 3) and then clicking the "Insert blank page" button. To remove a blank page click the "Remove blank page" button. Pages are automatically added to the end of the card as messages are added so this is only needed to edit the middle.
How do I edit my card? My signatures are overlapping.
How can I delete a card?
Unpaid cards won't be delivered, however if you want to clean up your account page you can delete a card by going to the cards section on your account page, clicking the 3 dots icon in the top right of the card, then selecting delete. You can also delete a paid card in the same way, however if you do the recipient will no longer have access.
Where can I find my receipt/invoice?
You can find your receipt/invoice by going to your account page, selecting the cards tab and then clicking the receipt icon next to the card you purchased.
My card was not delivered, what should I do?
If you card has not been delivered it may have gone to spam or been blocked by a firewall. You can either send the recipient the preview link directly (this is what they would have received in their delivery email) or you can reschedule the card to be resent by clicking the reschedule button on the share page. Before doing this, please confirm that you have spelled the email correctly from your account page.
How do I print the card?
If you’re in the UK you can use our printing service by buying a print on your card’s share page. You can also print the card yourself from either the share or the view page by clicking the "save as PDF" button. This will save the card as a PDF which you can then print yourself or take to a printing shop to have it printed professionally. Please not that this option is not available on Internet Explorer as they do not support this feature. We recommend using a browser such as Edge, Chrome, Firefox, or Safari.
Do you deliver physical cards?
We currently offer a printing service in the UK, for more details, take a look at our print page. You can also print the card yourself by clicking the "save as PDF" button on either the share or view page.
How do I add a gift card to my card?
On the card share page there is a button to add a gift card. Once you click that you will be able to pick a gift card and start contributing. We currently support gift cards in the UK, US, Europe and Australia.
Which countries support gift cards?
We currently support gift cards in the UK in GBP(£), the US in USD($), most countries using Euros(€) and Australia in AUD($A).
Can others contribute to the gift card?
Yes, anyone who signs the card is also able to contribute to the gift card. Once the card is delivered we will sum up all the contributions and send the gift card to the recipient.
Which currencies can people contribute in?
The contribution currency matches the selected gift card currency, e.g. everyone will be asked to pay in USD for a USD gift card. You can contribute to the card from any currency but your bank may charge you a currency conversion fee.
Are there any fees on gift cards?
We charge a small fee to handle processing the gift card and payment to cover our costs. This is shown to each contributor so they are aware of how much they are paying and how much is being added to the gift card. There are no other fees and the recipient will get a gift card with the full amount contributed.
How do gift card collections work?
The creator of the card can add a gift card to the greeting card. Once added, everyone signing the card will see the option to contribute to the gift. After the card has been sent to the recipient they will be able to claim the gift card using the secure link we send to view the greeting card and gift card.
Can I change my gift card selection?
Yes, as long as the gift card hasn’t already been claimed by the recipient. Just send us an email and let us know what you would like to pick instead.
Is there a max value for a gift card?
Some gift cards have a max value which you can see when making a gift card selection, however we automatically generate multiple gift cards if you go over.
Can I hide contributors for the gift card?
Yes, after creating a gift card you can click the settings icon to hide contributor names or hide everything including the value.
Can I contribute to several gift cards with a single payment?
Yes, on your account page you can find your gift card balance/float. You can select the currency and top up your balance at any point. You will then be given the option of contributing with your balance when you try to contribute to a gift card.
How can I upload a custom card?
Click on the create a new card button, then select the custom design/upload card. After filling in the recipient details you will will then get the option to upload an image on the next page. From here you can then resize and save your design.
What size should my custom design be?
We recommend using an image that is 400px (width) x 500px (height), or any scaled up version of that in a 4:5 ratio. You can also upload any size image and crop it to fix the page.
Got another question?
If you have a question we haven't answered yet then we'd be happy to answer it via email.Get In Touch