Frequently Asked Questions
Do you have to register for an account to sign a card?
No, registration is only required to create a card and not required to sign a card.
How much does a card cost?
How many pages and signatures can I add?
You can add as many pages and signatures as you like. A new page is automatically added once you add a signature to the last page.
Is there a limit to the number of people who can sign a card?
An unlimited number of people can sign your card! We support unlimited signatures and pages - pages will be added automatically as the number of signatures grows
How long is the card available?
The card will be available online for at least one year from the delivery date (this covers us incase we hit storage limits, but in reality the card will probably be available forever). You can download the card as a PDF if you’d like to keep it longer.
Are cards I create private?
After paying for the card we generate a unique share URL which is not searchable but can be shared with people to access the card. There are billions of possible share URLS so it is unlikely anyone will guess it, but if you need to get it changed because it's been shared with the wrong people then get in touch with us and we'll be happy to change it for you.
Can I use my own design?
How do I change or reset my password?
How do I change my email address?
Editing a Card
How can I fix an overlapping signature?
Signature that overlap can be moved either by the person that created the signature or the card creator. To move a signature either double click on it then drag it, or find the signature on the right (bottom on mobile) panel and select it. After dragging it to the correct place you can then save the signature to update it. You can also move the signature to a different page by changing pages while in edit mode.
How can I delete a signature?
If you or someone else has created a signature by mistake you can delete it by selecting the delete icon next to the signature from the signatures panel, then confirming your decision in the alert that opens. Anyone can delete their own signatures and card creators can delete all signatures (make sure you’re logged in).
How can view or edit the card recipient or delivery date?
You can edit all of the card details including front cover, recipient and delivery date by finding your card on your account page then clicking the edit (pencil) icon on the right. You will then be taken to a page where you can view and edit all the details.
How do I edit my card? My signatures are overlapping.
Where can I find my receipt/invoice?
You can find your receipt/invoice by going to your account page, selecting the cards tab and then clicking the receipt icon next to the card you purchased.
How can I upload a custom card?
Click on the create a new card button, then select the custom design/upload card. After filling in the recipient details you will will then get the option to upload an image on the next page. From here you can then resize and save your design.
What size should my custom design be?
We recommend using an image that is 400px (width) x 500px (height), or any scaled up version of that in a 4:5 ratio. You can also upload any size image and crop it to fix the page.