Unsure about a charge?
This page explains how our charges appear on your statement and what they typically relate to. We want to help you avoid chargebacks by clarifying the services you may have used.
How charges appear on your statement
You may see variations of our brands depending on the payment provider:
GROUPCARDS.IO/PAY GIFT
GROUPCARDS.IO/PAY
GROUPCARDS.IO/PAY CARD
GROUPLEAVINGCARDS.COM
SQ* Group Cards Gift
SQ* Group Cards
Why you might see a charge
🎁Gift card contribution
Most common: you or a partner chipped in on a group gift card for a colleague (e.g. $10) plus a small service fee.
View Demo💌Printed card order
You ordered a printed copy of a group card to be mailed or collected.
✨Greeting Card
You paid for a leaving card, birthday card or similar for a friend or colleague
🏢Business subscription
Your team renewed a Group Cards business plan.
You can review typical costs on our pricing page.
Our brands you might have used
We run several sites for group cards and gifting:
If you purchased on one of these, the statement descriptor may mention that site instead of groupcards.io.
Need help?
If you still don't recognize the charge, please contact our support team before raising a dispute. We can look up your payment and provide details quickly.
Email: hello@groupbirthdaycards.com
You can also reach us via our contact page.
Raising a chargeback with your bank can take longer. Contacting us first is usually the quickest way to resolve any concerns.